Help

You don't need to register to browse a platform but to engage with any of the activities and members in a meaningful way, you will need to register and sign in.

1. Visit your platform's home page.
2. Click 'register'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
3. Review the terms and conditions and tick 'agree'.
4. Complete the registration form.
5. Visit your email inbox and click on our welcome email.
6. Verify your account by clicking the link in the email.

• After authenticating your email address, you will be asked to choose your TimeBank and interests by checking boxes.
• Then there will be a form with questions to answer before you can add offers & requests and take part in the TimeBank.
• Type in your answers, some are mandatory, some are optional
• Once you have answered all the questions, click the 'Submit' button.
• Your TimeBank coordinator must approve your application before you can join your TimeBank.
• Once approved, you will receive an email.
• You can now add offers or requests to the timebank freely.

Completing your profile will enable you to customize your account, connect with others and make searching for things much quicker and easier.

1. Visit your TimeBank's home page.
2. Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
3. Your dashboard will tell you what your next step is to complete your profile.
4. Click 'My Profile' and select 'Edit my profile'.
5. Follow the on-screen instructions to add details to your profile.
6. Select a profile picture that is approximately 200px wide and 200px high.
7. Add a video by copying and pasting the 'embed code' from Youtube or Vimeo, not the URL.

The 'Best Match' button is a one-click button that matches you to activities and members that relate to your skills and interests. You can also choose to display these on your profile and help others find you. If you keep all your preferences private, other members will not be able to find you by your skills and interests.

• Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
• Select 'My dashboard' (top right on a larger screen). 
• Click 'Edit my 'Best Match'' (or similar) and choose from the list of preferences. 
• Select 'Save'.

To update which Best Match tags are private / public:

• Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
• Select 'My dashboard' (top right on a larger screen). 
• Click 'Your public settings' (or similar). 
• Toggle any tags from 'public' to 'private' and click 'save changes'. 

Your dashboard is the gateway to all of your public and private settings, your messages with other members and your activity listing pages.

Your notifications and exchanges can be accessed from the dashboard and you can update your profile.

Your dashboard gives you an insight into your history of community involvement through your social impact.

1. Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
2. Use the 'Your account' menu to quickly access your notifications. You will see a number by your profile picture if you have notifications.
3. Click on a notification to go to the relevant page. Note: the notification may not have a link, it might just be information.
4. To clear a notification, click the arrow by the eye and 'mark as read' or 'delete'.
5. Use the 'mark all notifications as read' to clear your notification counter.

1. Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
2. Use the 'Your account' menu to quickly access your inbox. You will see a number by your profile picture if you have messages.
3. Click on a message image or the eye icon to go to the message page.
4. Read the message and type a message in the text box at the bottom to reply.

To access your account settings you’ll need to be signed in. Sign in using the button at the top right hand corner on larger screens, or inside the main drop-down menu for mobiles. Then go to your private dashboard screen.

You can find your account settings in several places. There is a tile link on your main dashboard page and a link from the dashboard menu. This is on the left hand side for larger screens and inside a new drop down menu at the top for mobiles.

On the edit account settings page, you can change your username, profile name, email address or password.

You will also have a range of other options to check or uncheck depending on your TimeBank.

Make your changes and save.

1. Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
2. Use the 'Your account' menu to quickly access your dashboard. You may already be directed to your dashboard after signing in.
3. Locate the dashboard menu. This is on the left hand side of large screens or under a white dropdown at the top for mobiles.
4. Click 'Your network'.
5. From here you can get to your inbox and your list of your connections.
6. There are also quick links to browse community members you could add to your network, and a link to read this guide.

• Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
• Select 'My dashboard' from the 'Your Account' drop down menu.
• Select ‘Manage your activity’ (or similar) from the main menu.
• Find the activity you wish to manage, then click on the spanner icon to manage responses.
• To edit, click the cog to change details within your activity. 
• Use the drop-down status options to change the activity from 'live' to 'draft' or 'deleted'.

Members can use the platform to create a list of their favourite activities.

To save an activity to your favorite list, you’ll first need to be signed in.

Sign in using the button at the top right hand corner on larger screens, or inside the main drop-down menu for mobiles.

Find an activity you wish to add, and then select the heart icon.

To view and manage your list of favorite activities, go to your private dashboard and select the link ‘Your activities’.

You can also access these pages using the left hand menu for larger screens or via the drop down menu on mobiles.

From here, select the ‘your favorites’ link.

This page will show all your favorite activities to view. You can use the ‘remove’ button to delete a favorite from the list, or use the ‘clear all favorites’ to start your list again.

• Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
• Use the menu with your profile icon to navigate to your dashboard.
• Locate the dashboard menu. This is on the left hand side of large screens or under a white dropdown at the top for mobiles.
• Select ‘Your account’ or 'My impact' (or similar).
• Scroll to 'My activity' and click on an activity tab to view those statistics.
• Click 'print' to export your impact to use away from the platform.
• Your printer dialogue pop-up (typically) gives you PDF export options in addition to printing.

• Visit the members stream to view all members.
• Use the ‘connected dots’ icon to view a member’s other online presence(s).
• Select the ‘profile and plus sign’ icon to connect with a member on the platform.
• From a profile page, click the link to 'connect with member' below their name.

To block or disconnect with a member:

• Use the drop down arrow to the right of the message and click ‘block user’.
• Visit 'My Dashboard', then 'Your network' and 'Your connections' and then click 'Disconnect' by a member.

• Visit the  members stream to view all  members.
• Click on the 'envelope' icon at the bottom of the profile tile to contact a member.
• Message a member from their profile page by clicking the button to ‘send message’ above their ‘about’ section.

If you are not happy with a message from another member because it’s offensive or doesn’t comply with the terms and conditions of the platform, you can report the message to platform admins.

You can also send a new message from your inbox within your dashboard:

• Visit 'My dashboard', and 'Your network'.
• Click 'Your inbox' and 'new message'.
• If you're connected with members, you can see them in a scrolling box here, to easily 'check' and send a message.
• If you're not connected, you can search the member's name in the search bar at the top.

To report a message:

• Go to your inbox, select the conversation and locate the message you wish to report.
• Click on the drop down arrow to the right of the message and click ‘report message’.
• This message will now be hidden from the conversation.
• An administrator will review the message and decide the next best step.
• The message will only be reinstated within the conversation if it does not break the T&Cs.

To block or disconnect with a member:

• Use the drop down arrow to the right of the message and click ‘block user’.
• Visit 'My dashboard', and 'Your network'.
• Click 'Your connections' and then click 'Disconnect' next to the member.

Community badges verify and identify the trusted members of a community. The badges are awarded by the administration team using their application criteria. You can apply for a badge within your dashboard.

• Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
• Use the menu with your profile icon to navigate to your dashboard.
• Select 'Your account' and then ‘Your badges’.
• If you haven’t been awarded any badges yet, there’ll be a button to ‘apply for this badge’.
• In some cases, a platform administrator may have already awarded you a badge.
• You will be asked to provide a reason why you’re applying.
• Click 'submit'.
• You’ll be notified when your application has been approved or denied.
• If approved, you will then see the badge on your profile.

• After authenticating your email address, you will be asked to choose your TimeBank and interests by checking boxes.
• Then there will be a form with questions to answer before you can add offers & requests and take part in the TimeBank.
• Type in your answers, some are mandatory, some are optional
• Once you have answered all the questions, click the 'Submit' button.
• Your TimeBank coordinator must approve your application before you can join your TimeBank.
• Once approved, you will receive an email.
• You can now add offers or requests to the timebank freely.

• Type a keyword to search.

It's best to search small terms, as searching 'I am looking to help' will search that complete sentence. It's not likely that many activities will have that sentence. Searching 'help' will produce anything with that word so you'll have more results.

• If you type a filter name, it will automatically apply it.
• Click 'search options' to see all the filters and check the tags you want.
• Click on the 'Best Match' button to display all members that match your skills and interests.

For this to work, you will need to have set your Best Match within your dashboard.

• Click 'more information' to learn more, or click the image to see the activity page.

• Type a keyword to search.

It's best to search small terms, as searching 'I am looking to help' will search that complete sentence. It's not likely that many member profiles will have that sentence. Searching 'help' will produce anything with that word so you'll have more results.

• If you type a filter name, it will automatically apply it.
• Click 'search options' to see all the filters and check the tags you want.
• Click 'search options' to search by badges.
• Click on the 'Best Match' button to display all members that match your skills and interests.

For this to work, you will need to have set your Best Match within your dashboard.

• Click on a member tile to view their profile.

• Sign in to your platform.
• Select 'Add an activity' from the 'Your Account' drop down menu.
• Select ‘Add an offer’ and complete the form following on-screen instructions.
• Your title should be a short sentence that describes exactly what the offer is.
• Your description should be a detailed paragraph or two including lots of information about what people can expect / why they should get involved. Try to use all the keywords that people might search for to find your offer.
• Your image should be a photograph or graphic with no text that is eye catching, relevant and not bad quality.
• View your offer by selecting the 'activities' stream within the main menu.

• Sign in to your platform.
• Select 'Add an activity' from the 'Your Account' drop down menu.
• Select ‘Add a request’ and complete the form following on-screen instructions.
• Your title should be a short sentence that describes exactly what the request is.
• Your description should be a detailed paragraph or two including lots of information about what people can expect / why they should get involved. Try to use all the keywords that people might search for to find your request.
• Your image should be a photograph or graphic with no text that is eye catching, relevant and not bad quality.
• Once you have completed step 3, click the 'Submit' button.
• View your request by selecting the 'activities' stream within the main menu.

• Sign in to your platform.
• Select 'My dashboard' from the 'Your Account' drop down menu.
• Select ‘My notifications' (or similar) from the main menu.
• Locate the exchange notification and click 'step 1'.
• When ready, click to 'accept' or 'decline' (you can message the other member before deciding).
• Once you accept the exchange, you can now proceed to 'step 2'.
• Talk to the other member and arrange the exchange.
• Follow all on-screen instructions to complete steps 2 and 3.
• It's important to remember to exchange the credits at the end!

• Sign in to your platform.
• Navigate to the members stream.
• Find the person you'd like to donate credits to using the search options.
• Vew their full profile (if you are already connected to this member you can find them within your dashboard).
• Click on the arrow next to their profile picture and select 'donate credits'.
• Enter the number of credits to donate and click ‘send credits’.

Please note: you may not be able to make this donation if you do not have enough credits yourself.

• Type a keyword to search.

It's best to search small terms, as searching 'I am looking to help' will search that complete sentence. It's not likely that many activities will have that sentence. Searching 'help' will produce anything with that word so you'll have more results.

• If you type a filter name, it will automatically apply it.
• Click 'search options' to see all the filters and check the tags you want.
• Click on the 'Best Match' button to display all members that match your skills and interests.

For this to work, you will need to have set your Best Match within your dashboard.

• Click 'more information' to learn more, or click the image to see the activity page.

• Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
• Select 'Add an activity' from the 'Your Account' drop down menu.
• Select 'Add an event' and complete the form following on-screen instructions.
• Your title should be a short sentence that describes exactly what the activity is.
• Your description should be a detailed paragraph or two including lots of information about what people can expect / why they should get involved. Try to use all the keywords that people might search for to find your activity.
• Your image should be a photograph or graphic with no text that is eye catching, relevant and not bad quality.
• The platform administrator must approve your activity before it goes live.
• Once approved, view your listing by selecting the 'activities' stream within the main menu.

• Click 'sign-in'. This is on the top right hand side for desktops & tablets, and within the main menu for mobiles.
• Select 'My dashboard' from the 'Your Account' drop down menu.
• Select ‘Manage your activity’ (or similar) from the main menu.
• Select 'Edit activity' and follow the on-screen instructions to edit your activity.
• Once you have completed step 3, click the 'Submit' button.
• The platform administrator must again approve your activity before it goes live.
• Once approved, view your event by selecting the 'activities' stream within the main menu.

Most registration issues relate to receiving an email that asks you to authenticate your account. Here are our top tips:

1. Check your spam and junk folders. You can search for '[email protected]' or 'welcome'.
2. Double-check that you've added the right email address - your email will be displayed on screen.
3. Try adding '[email protected]' to your email 'whitelist' and return to the website and re-send the email.
4. Contact your platform coordinator here. Explain your issue and include details of the email address you used to sign up.

Most sign-in issues relate to incorrect passwords or email addresses being entered. Here are our top tips:

1. Make sure you are signing in with the right email or username - your welcome email will confirm both of these.
2. Use the reset password form to change your password - just type in your email address here.
3. Contact your platform coordinator here. Tell them the email address you signed up with and your name.

Your username, email address and password can all be updated in your settings page.

Timebanking is an excellent way to exchange skills and support, where everyone is valued and where everyone's time is equal. 1 hour = 1 credit. You can add and manage your own exchanges; make direct arrangements with each other and record your exchanged hours.

Search offers & requests Add an activity

Badges verify and identify members of a community. Badges are awarded by the platform coordinator based on you meeting relevant criteria. You can apply for a badge in your private dashboard.

Search members with badges Apply for a badge 

Each email provider has slightly different ways of achieving this. The following instructions are based on Microsoft Outlook:

• Open your Microsoft Outlook
• Go to the junk mail inbox
• Right click on the email that you want to prevent landing in this junk e-mail inbox
• Select ‘Junk’
• Select the ‘Junk E-mail’ option
• Select the ‘safe senders’ tab
• Add any emails you want to be directed to your inbox instead of your junk e-mail folder.

• Click 'sign-in' (located on the top right if you are using a large monitor).
• Click 'Help' (or similar) and select 'Close my account'.
• Follow the on-screen instructions.